Cisco IP Contact Center (IPCC) Express environment

Introduction

This document describes why an error occurs when you attempt to run a real time report, and provides possible solutions in a Cisco IP Contact Center (IPCC) Express environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco CallManager

• Cisco Customer Response Solutions (CRS)

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager Version 3.x and later

• Cisco CRS Version 3.x and later

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

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Cisco IP Contact Center (IPCC) Express environment

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